REFUNDS & RETURNS

For additional peace of mind and a couple extra bucks, we offer Onward Checkout+ protection at checkout, which includes a 90-day happiness guarantee and coverage for eligible lost, stolen, damaged, or quality-related orders.

We strongly recommend keeping Onward Checkout+ protection in your cart. If you decline or remove Onward protection, your order will not qualify for Onward’s money back guarantee or other Onward benefits.

Elavi does not provide refunds or replacements for dissatisfaction, personal preference, shipping loss, theft, or damage that would otherwise be covered through Onward.

If you receive an incorrect item in your order please email support@elavi.co with your order number so we can process a replacement.